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IT support

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Category: Our Services

IT support services are designed and developed round the saying " prevention is better than cure". We believe that proactive server monitoring, server and Network health checks (remote as well as live), prescheduled onsite visits all ensure that your business it systems will have minimum downtime and maximum productivity. 

 

Our pay-per-month and pay-per-year IT support customers can expect to receive:

  • Proactive remote server monitoring.
  • Proactive network monitoring and health checks.
  • Free technical support - telephone, email, live chat (via our website)
  • Hardware upgrades and Software Updates.
  • IT Disaster recovery policy / Data loss prevention advice and setup.
  • Regular IT security checks
  • Desktop support
  • Free scheduled onsite visits
  • Discounted hourly rates.
  • One Free annual onsite IT security check.
 
 Our customer service team are passionate about making sure that your computer systems are productive and won't let you down when you need them most.
 
Here's a selection of business IT support services we offer:
 
  • Remote Server monitoring
  • Network health checks
  • Wireless Network installations, upgrading, and troubleshooting.
  • Server hardware upgrades and software updates.
  • Email configuration.
  • Data backup and recovery solutions [including RAID]
  • Preventative hardware and software maintenance included as standard.
  • Server decommissioning. 
  • Desktop Support.

IT support packages:

We offer three kinds of IT support packages to suit your IT support requirements.

Pay-as-you-go computer support:  

With Pay-you-go IT support you only pay when you require IT support. This could be when your IT manager is sick or otherwise unavailable to fix the problem. Standard hourly rates as described in our prices section apply to all  Pay-as-you-go customers. No ongoing telephone/Email/live support is available for this package.

Pay-per-month technical support: 

  1. Pay a fixed pre-agreed amount per computer per month.
  2. Free telephone / Email/ live support included.
  3. Remote server and network monitoring - as long as IT support maintenance contract is active.
  4. 15% discount on our hourly rates - where remote problem solving / onsite visits are required.

 

Pay-per-year IT support:

  1. Pay a fixed pre-agreed amount per computer per year.
  2. Free telephone / Email/Live support included.
  3. Remote Server and Network monitoring.
  4. Three Free onsite visits per year for preventative maintenance, security checks.
  5. 25% discount on our hourly rates - where onsite visit or remote problem solving is required. 


For further information about our IT support services or to arrange a Free onsite survey get in touch with us now.